Refund policy

RETURN & REFUND POLICY

Effective Date: 08 March 2026

Thank you for shopping at OrbitBuzz. We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully.

Returns

We accept returns within 14 days of delivery for items that are:

  • Defective or damaged upon arrival
  • Significantly different from the product description
  • Wrong item sent

Non-Returnable Items:

  • Items that have been used, worn, or altered
  • Products without original packaging or tags
  • Personalized or custom-made items
  • Hygiene products (underwear, cosmetics, etc.)
  • Digital products or downloadable items

How to Request a Return

To initiate a return, please contact us at info@orbitbuzz.store within 14 days of receiving your order with:

  1. Your order number
  2. Photos of the defective or incorrect item
  3. A brief description of the issue

We will review your request within 2-3 business days and provide return instructions if approved.

Refunds

Approved Returns:

  • Refunds will be issued to your original payment method within 7-10 business days after we receive and inspect the returned item
  • Original shipping costs are non-refundable
  • Return shipping costs are the customer's responsibility unless the item is defective or we sent the wrong product

Defective or Incorrect Items:

  • We will provide a full refund including original shipping costs
  • We will provide a prepaid return label or reimburse reasonable return shipping costs

Exchanges

We do not offer direct exchanges. If you need a different size, color, or product, please:

  1. Return the original item for a refund
  2. Place a new order for the item you want

Damaged or Defective Items

If your item arrives damaged or defective:

  1. Contact us immediately at info@orbitbuzz.store with photos
  2. Do not discard the packaging
  3. We will arrange a replacement or full refund at no cost to you

International Orders

Please note that some products are shipped from international suppliers. Customers are responsible for:

  • Any customs duties, import taxes, or VAT charges
  • Return shipping costs for international returns (unless item is defective)

Returns from international orders may take longer to process.

Processing Time

  • Return requests are reviewed within 2-3 business days
  • Refunds are processed within 7-10 business days after receiving the returned item
  • It may take an additional 5-7 business days for the refund to appear in your account, depending on your bank

Contact Us

If you have any questions about our return and refund policy, please contact us:

  • Email: info@orbitbuzz.store
  • Response time: Within 24-48 hours