Terms of service

TERMS OF SERVICE

Last Updated: 8 March 2026

Welcome to OrbitBuzz. By accessing and using our website and purchasing our products, you agree to be bound by these Terms of Service. Please read them carefully.

1. Agreement to Terms

By using our website (orbitbuzz.store), you agree to these Terms of Service and our Privacy Policy. If you do not agree, please do not use our website or purchase our products.

2. Use of Our Website

You agree to:

  • Provide accurate and complete information when placing orders
  • Use the website only for lawful purposes
  • Not attempt to interfere with the website's functionality or security

You must be:

  • At least 18 years old to make purchases
  • Authorized to use the payment method you provide

3. Products and Pricing

Product Information:

  • We strive to display accurate product descriptions, images, and prices
  • We do not guarantee that product descriptions, colors, or images are completely accurate
  • We reserve the right to correct errors in pricing or product information

Pricing:

  • All prices are listed in South African Rand (ZAR)
  • Prices are subject to change without notice
  • The price charged will be the price displayed at the time of purchase

Product Availability:

  • Products are subject to availability
  • We reserve the right to discontinue products at any time
  • If a product becomes unavailable after you order, we will notify you and offer a refund

4. Orders and Payment

Order Acceptance:

  • Your order is an offer to purchase
  • We reserve the right to refuse or cancel any order for any reason
  • Payment must be received before we process your order

Payment Methods:

  • We accept major credit cards, debit cards, and other payment methods as displayed
  • By providing payment information, you confirm you are authorized to use that payment method

Order Confirmation:

  • You will receive an email confirmation when your order is placed
  • This does not guarantee acceptance of your order

5. Shipping and Delivery

Shipping Times:

  • Domestic orders: 3-7 business days
  • International supplier orders: 3-6 weeks
  • Processing time: 1-3 business days before shipping

Shipping Costs:

  • Shipping costs are calculated at checkout
  • Free shipping on orders over R1,000 within South Africa

Delivery:

  • Delivery times are estimates and not guaranteed
  • We are not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances
  • Risk of loss passes to you upon delivery to the shipping carrier

International Shipping:

  • Customers are responsible for all customs duties, import taxes, and VAT
  • We have no control over customs delays or charges

6. Returns and Refunds

Please refer to our Return & Refund Policy for complete details. In summary:

  • Returns accepted within 14 days for defective or incorrect items
  • Customer responsible for return shipping unless item is defective
  • Refunds processed within 7-10 business days after receiving returned items

7. Limitation of Liability

To the fullest extent permitted by law:

  • OrbitBuzz is not liable for any indirect, incidental, special, or consequential damages
  • Our total liability shall not exceed the amount you paid for the product
  • We are not responsible for:
    • Delays or failures due to circumstances beyond our control
    • Damages caused by misuse of products
    • Third-party shipping carrier errors or delays
    • Customs duties, taxes, or import restrictions

Product Liability:

  • Products are sold "as is" without warranties beyond those provided by manufacturers
  • We are not the manufacturer of products and rely on supplier information
  • We disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose

8. Intellectual Property

Our Content:

  • All content on our website (text, images, logos, designs) is owned by OrbitBuzz or licensed to us
  • You may not copy, reproduce, or distribute our content without permission

Product Images:

  • Product images may be provided by suppliers and manufacturers
  • We do not claim ownership of manufacturer product images

9. User Accounts

If you create an account:

  • You are responsible for maintaining account security
  • You are responsible for all activities under your account
  • Notify us immediately of any unauthorized use
  • We reserve the right to suspend or terminate accounts that violate these terms

10. Prohibited Activities

You may not:

  • Use our website for any illegal purpose
  • Attempt to hack, disrupt, or damage our website
  • Submit false or misleading information
  • Resell our products without authorization
  • Use automated systems (bots) to access our website

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for:

  • The content or practices of third-party websites
  • Any transactions you make with third parties
  • Privacy policies of third-party websites

12. Modifications to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting. Your continued use of the website after changes constitutes acceptance of the modified terms.

13. Modifications to Service

We reserve the right to:

  • Modify or discontinue our website or services at any time
  • Change product offerings, prices, or features without notice
  • Refuse service to anyone for any reason

14. Governing Law

These Terms of Service are governed by the laws of South Africa. Any disputes shall be resolved in the courts of South Africa.

15. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will remain in full effect.

16. Entire Agreement

These Terms of Service, along with our Privacy Policy and Return & Refund Policy, constitute the entire agreement between you and OrbitBuzz.

17. Contact Information

If you have questions about these Terms of Service, please contact us:

OrbitBuzz
Email: info@orbitbuzz.store
Response Time: Within 24-48 hours